First Time User

We at Kaiser Permanente are committed to providing our members with a fast, simple, convenient, and cost effective means to reorder contact lenses.

Currently, this website can only be used to order soft/disposable contact lenses. To place a rigid gas permeable (RGP or GP) lens order, call our Contact Lens Refill Line at 1-808-432-2610 for Oahu or 1-866-424-7908 for Neighbor Islands.

If you are using our online refill service for the first time, please see our “first time user guide” before you begin. When you’re ready to start, have your Member I.D. Card available, since you’ll need to enter your ID number. Click “login” and follow the prompts to set up your user name and password.

If you’ve used the system before, simply click “login”, enter your user name and password, and begin with your order.